- Customer has to pay for return shipping
- Customer must return reference RMA number or include original packing slip when returning
- Chemicals are non-returnable
- 14 day return window
STEPS TO MAKE A RETURN:
- Log in to our RETURNS AND EXCHANGES PORTAL to provide your order information and follow the instructions to process your return seamlessly.
- Refunds will be made back to the original method of payment.
- If your return package is not shipped within 7 days of the issue of your Return Authorization ‘RA’, the corresponding RA will be voided.
- Please pack your return in protective packaging for shipment and use the shipping label provided through the portal above.
- We kindly ask that you allow up to 15 business days from the time we receive your package for returns to be processed. Process time may be longer during peak seasons.